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Client Care Coordinator

Henry Street Settlement


• Interview and assess needs the family , completing a comprehensive bio psychosocial assessment
• Conduct risk assessment; coordinate safety planning and crisis intervention strategies
• Assist clients with completing relevant applications for housing subsidies and programs. Advocate on behalf of the clients to ensure that they receive the appropriate subsidies. Connect families to other shelter and HSS programs as needed (e.g. shelter employment, youth afterschool camp, etc.)
• Collaborate with ACS and /or prevention services agencies when a family is child welfare involved; participate in ACS conferences to advocate for the family
• Provide psycho education to families/ facilitate groups
• Facilitate a team review/discussion of the bio psychosocial assessment
• Provide short term counseling as needed
• Accompany residents to appointments including: public assistance, apartment viewing, interviews, lease signing, and furniture signing when necessary
• Make referrals and appropriate assessments linkages and help determine the need for further Client Care Coordination
• Develop and implement employable plans with residents and the agencies employment program
• Facilitate quarterly family meetings ( with family +shelter staff) to discuss planning efforts and progress
• Maintain and develop up-to-date information and resources to meet the diverse social services and housing needs of the families
• On call weekend coverage on a rotation
• Varied work schedule based upon client and group scheduling needs
• Perform all other tasks deemed necessary at the direction of the Program supervisor to aide in the shelter’s achieving its programmatic


• Master of Social Work (MSW) or LMSW required
• Bilingual (English/Spanish) preferred
• Experience working with the Homeless populations, families and children required
• Knowledge of community resources
• Strong case management skills
• Strong organizational skills
• Good judgment and problem solving ability
• Excellent oral and written communication skills
• Ability to keep calm and work well with people
• Knowledge of computers such as Microsoft office, Outlook, etc.
• Experience providing individual and/or group counseling
• Knowledge/ understanding of team concepts


Commensurate with experience


To Apply email Cover Letter and Resume to
In the subject line, please indicate “Client Care Coordinator”

Due to the high volume of applicants, only qualified candidates will be contacted.

Henry Street Settlement offers excellent benefits and is an Equal Opportunity Employer/Program

Posted on 05/30/18; CVMHA ID #12104