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PBHCI Care Coordinator

Upper Manhattan Mental Health Center


Upper Manhattan Mental Health Center (UMMHC), a comprehensive behavioral health clinic that has served Washington Heights for over 30 years, is seeking Care Coordinator for our Primary and Behavioral Health Care Integration (PBHCI) program. PBHCI is a transformative initiative, funded by the Substance Abuse and Mental Health Services Administration (SAMHSA), that is designed to improve the physical health status of people living with mental illnesses and/or chemical addiction, thereby helping to improve and ultimately, save lives of individuals in our community.

The Care Coordinator is responsible for facilitating care and providing guidance to clients with complex psychiatric and co-morbid medical conditions and communicating with all members of patients’ care teams. Specific responsibilities include but are not limited to:

•Act as point of contact for agencies referring patients to UMMHC; facilitate patient enrollment in a timely and efficient manner; provide frequent updates to referring providers

•Build strong relationships with patients based on respect, trust and strong customer service

•Monitor statewide electronic database to identify patient hospitalizations; notify appropriate clinicians and facilitate communication among providers

•Facilitate weekly “huddles” with primary care and behavioral health providers to monitor patients’ health; connect patients to services as needed; conduct follow ups and create and disseminate meeting minutes

•Recruit patients for wellness workshops to improve their health and wellbeing

•Escort patients to medical appointments; facilitate transportation; conduct home visits as needed

•Administer patient questionnaires; monitor questionnaire due dates

•Remind patients of upcoming appointments

•Navigate various electronic medical record systems to piece together patient histories and summarize for various providers

•Independently respond to and compose correspondence

•Other duties as required


High school diploma or GED, Associate Degree in healthcare related field preferred. Minimum one (1) year experience working with people living with mental illness and/or substance abuse. Bilingual English/Spanish is required.

Skills and Knowledge Required: Proficient in the use of Microsoft Office Word, Outlook and Excel, prior experience with casework preferred.

Personal Qualities: Ability to multitask and manage competing priorities in a fast-paced environment under minimal direction; work positively with individuals of diverse backgrounds, including patients, healthcare providers, family members and community at large; excellent oral and written communication skills; highly organized; and self-sufficient.


To apply, email Cover Letter and Resume to Rebecca Krakauer, PBHCI Director, at

Posted on 04/18/18; CVMHA ID #12033