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Senior Service Coordinator

Community Access


Community Access, Inc. (CA), founded in 1974, is a progressive not-for-profit organization that expands opportunities for people living with mental health concerns to recover from trauma and discrimination through affordable housing, training, advocacy and healing-focused services. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 20 locations and include over 1000 units of supportive housing in three boroughs, the Howie The Harp Advocacy Center, ThriveAtWork, Blueprint Supported Education, East Village Access—a PROS program, and a peer-driven Crisis Respite Center.

These are full-time positions, some evening and holiday hours may be required. The pay is low 40’s depending on experience, including an excellent benefits package.

Position Overview:
The Senior Service Coordinator provides recovery oriented support services and outreach to assigned program participants, as defined by program contractual requirements, including education of, advocacy for and monitoring of delivery of care from external service providers, educating providers on special issues, as well as assisting program participants in maintaining apartment free from unsanitary conditions and safety hazards, and identifying vocational and educational goals and opportunities; Assists Program Director in monitoring program records to meet program and contractual standards; Assists Program Director in maintaining inventory of program supplies; Provides back-up to Program Director when he or she is off site, by guiding staff and dealing with issues, consistent with the direction of Program Director; Assists Program Director in coordinating intake and maintaining a full program census; Develop and assist in implementing service plans determined by goals of program participants, including reviewing service plans with program participants, identifying progress and revising plans as needed; Produce and maintain thorough, accurate and timely documentation in service records of interactions with program participants, services provided, important information and/or events, and contacts with other agencies and service providers, as required by agency policies, and relevant contracts and regulatory agencies.; Provide outreach to program participants who are not indicating their goals or who are not engaged, to offer services to them, and to incorporate outreach in their service plans; Utilize harm reduction strategies when working with individuals experiencing drug and/or alcohol related problems; Provide crisis intervention, as necessary.


Qualified candidates must have an understanding, appreciation, and commitment to the philosophy and mission of Community Access and minimum of a high school diploma or equivalent (GED) – Bachelor’s degree, preferred; must have commitment to recovery oriented practice; must be fingerprinted and cleared by the NYS Justice Center; Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent upon specific needs of tenant’s; Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.; Demonstrated leadership skills and ability to work as part of a team; Excellent oral and written communication skills; Ability to utilize various computer programs, specifically Microsoft Word and Excel; Be creative and flexible; Show initiative and be responsible for follow through; Ability to maintain confidential information, as related to position


Salary is $45,000 per year plus an excellent benefits package


Bilingual candidates are encouraged to apply.

Interested candidates should apply via

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

CA is committed to the hiring of at least 51% consumer staff, in all of its departments and programs, and at all levels of management.

Posted on 02/27/18; CVMHA ID #11913