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Program Coordinator

The Fortune Society


Unit: Employment Services
Reports to: Manager of Transitional Work
Status: Full Time; Regular; Exempt
Location: Long Island City
Days/Hours: 5 days/35 hours per week, which may include evenings
Date Prepared: January 24, 2018

Position Summary:
Under the supervision of the Manager of Transitional Work, the Program Coordinator will be responsible for the management of day-to-day program operations for the “Jails to Jobs” (J2J) program. S/he will be responsible for program planning and implementation, overseeing outreach and recruitment, establishing and managing relationships with program partners, acting as the primary liaison with other Fortune departments offering supportive services to J2J participants and monitoring/documenting program performance. The Program Coordinator will also be responsible for establishing check-ins with the J2J Employment Specialists and coordinating with the larger team within Employment Services, as well as providing accurate/transparent reporting of activities and outcomes for the program to the agency, external partners, and funder as relevant.

Essential Duties and Responsibilities:
Contract/Project Management:
• Work with Fortune’s management team to execute full scale implementation plan for qualifying program participants; establish internal recruitment and placement targets and monitor progress of line staff dedicated to these outcomes. Develop and be able to immediately execute corrective action strategies as needed;
• Manage relationships with subcontractors and external partners on J2J project; oversee the timeliness of the procurement process (develop Memorandums of Understanding, generate invoices and payment requests) and provide ongoing communication with subcontractors and employer partners, including site visits;
• Take a lead role in maintaining and fostering new relationships with employers and stakeholders relative to this initiative and a supportive role in assisting in such activity in additional existing programs through business outreach initiatives;
• Spearhead activities, events and coordination to insure program participants are appropriately placed subsequent to training by J2J Employment Specialists;
• Regularly liaise with internal staff to communicate synergy between market data/business and industry connections towards job placements;
• Track 300 participants over the course of the project in order to ensure program compliance;
• Prepare and submit program reports according to specifications provided by funders; provide management team with weekly/monthly/quarterly progress reports and file monthly Critical Indicators Reports for the program; and
• Perform additional duties as program evolves.
• Assist in identifying target sites and strategies for recruiting eligible participants into the program. Assist with recruitment strategies/outreach and trend/pipeline analysis as needed;
• Communicate with internal Fortune programs on new/updated service offerings and coordinate internal referral systems through Agency database(s); provide ongoing updates on program changes and enrollment capacity;
• Partner with Development and Communications team to generate and update promotional materials on program;
• Coordinate ongoing orientations and manage enrollment targets for J2J initiative; and
• Monitor and assist in outreach with external partners/agencies including partners that oversee programs on Rikers Island Correctional Facility, courts/court advocates, as well as parole, probation, and public assistance offices throughout New York City.

Direct Service/Case Management:
• Provide regular internal and external reporting on program;
• Monitor appropriate entry of all J2J participant outcomes with agency/program database;
• Assign J2J Employment Specialist caseloads and monitor program participant service flow;
• Provide framework for program participant screening and individual service plans;
• Support the J2J Employment Specialists in the cultivation and implementation of new private/public partnerships to expand resources and opportunities for the transitional work program and jobseekers;
• Directly and in conjunction with J2J Employment Specialists, external partners and other unit staff, oversee and implement client recruitment process to secure approximately 131 clients a year in transitional work programming;
• Insure adequate and appropriate transitional work experiences in fields of participant interest both through personal effort and supervision of direct reports, monitoring for participant interest, skill sets, employment background, education level and any criminal justice background which would preclude employment;
• Secure linkage agreements from all sites and, in partnership with the program assistant, oversee the collection, review and submission process of J2J transitional workers’ timesheets; interfacing with the program assistant and/or human resource and finance department staff around payroll activities;
• Ensure the implementation of J2J transitional work program orientations, in partnership with human resources staff;
• Liaise with human resources department regarding new hires, terminations and J2J transitional work end dates;
• Conduct site visits to monitor program participants’ progress and discuss areas in need of improvement with site supervisors;
• Convene case conferencing to resolve program participant issues; coordinate follow-up case conferencing with relevant staff to insure resolution and follow-up; and
• Determine and execute the coordination plans of customized service models for all J2J participants, including working enrollment in particular internal/external workshops, group sessions, certification-based programs, educational opportunities, or other needs necessary to be addressed for the participants’ success.

Supervisory Responsibilities:
Assigns and supervises the day-to-day activities of J2J Employment Specialists. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training select employees; planning, assigning, and directing work; appraising performance; addressing employee relations and resolving problems in conjunction with the Manager of Transitional Work, the Employment Services management team, and respective units.


• BS/BA preferred or equivalent experience, preferably in social work, urban planning, or business management; minimum of HS Diploma or GED required;
• At least two years of progressive project management or equivalent experience required;
• Direct experience with implementation of workforce development and/or social service programming for at risk populations, strongly preferred;
• Energetic, charismatic, engaging personality;
• Candidate must have superior oral and written communication ability, analytical skills, and must be adept at problem-solving; must also display comfort working with a wide range of stakeholders and personalities;
• Comprehensive knowledge of the criminal justice system and workforce development best practices;
• Ability to execute multiple assignments and flexibility to work within a dynamic, fast-moving environment;
• Strong customer service skills required; prior community outreach experience preferred;
• Experience working with the formerly incarcerated, substance abuse or disconnected youth population;
• Excellent written and verbal communication skills; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements:
Requires travel throughout the 5 boroughs to reach out to current and potential new employment partners; depending on clearance ability, may require travel to Rikers Island Correctional Facility.

Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.


must apply online:

Posted on 01/24/18; CVMHA ID #11796