Job Board

See all job listings

Care Manager

The Fortune Society


Unit: Care Management Unit
Reports to: Senior Director, Care Management Unit
Status: Full Time; Regular; Exempt
Location: Bronx and Long Island City
Days/Hours: 35 hours per week, subject to change based on program needs
Date Prepared: December 20, 2017

Position Summary:
The Fortune Society is seeking an experienced Health Home Care Manager to build and manage the performance of our Health Home activities in the Bronx, and surrounding areas. S/he must be HARP certified and fully versed in the NY State policies and procedures as they relate to Health Home care management agencies. The Care Manager will have overall day-to-day responsibility for coordinating the activities of the care team for the patients with complex medical and/or psychiatric conditions, and for facilitating the patients’ access to the full range of medical and mental health services they require quickly and efficiently.

Essential Duties and Responsibilities:
• Familiarizes self with the policies and procedures of the assigned Health Home and those of Fortune Society and maintains compliance with all outlined expectations;
• Coordinates Plan of Care for clients with criminal justice histories and chronic medical and/or mental health conditions that put them at risk for hospitalization or recidivism;
• Works closely with the interdisciplinary care team including the PCP, psychiatrist, therapist, residential service providers, DHS case workers, substance abuse treatment programs, ACT teams, family members, etc.;
• Works closely with the Care Navigator to ensure that all services delivered are within the scope of the Plan of Care and that accurate records of needs/progress/regress are maintained, as per NYS DOH Medicaid guidelines;
• Includes input from providers/client/client’s family for written individualized Plans of Care and consults with family members, parole and probation as necessary;
• In conjunction with the client, identifies potential barriers to care and strategies for overcoming those barriers, including those relating to medication compliance;
• Evaluates and provides appropriate follow up care for clients who have been hospitalized or seen in the ER;
• If alerts for legal system involvement are received, ensures that follow up activities are commenced in an effort to support the member’s successful long term return to his/her community;
• Participates in conferences, workshops and other professional development activities to remain current with advances in field of expertise;
• Provides or arranges for provision of self-management/wellness education, peer and other support networks in the language the client/family prefers;
• Performs additional responsibilities as needed.

Supervisory Responsibilities:
Assigns and supervises the day-to-day activities of the Care Navigator/Navigators and peer escort assigned to his/her Health Home. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training select employees; planning, assigning, and directing work; appraising performance; addressing employee relations and resolving problems in conjunction with the senior director of the Care Management Unit.


• BA/BA degree required; bachelor’s degree in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, counseling, community mental health, or other human services field preferred;
• Must have strong working knowledge of resources located in the Bronx, including health and social services available to clients living in this area;
• 2 – 3 years of experience as a health home care manager with supervisory experience preferred; related experience in healthcare, social work, or mental health field considered;
• Must have, or receive HARP certification prior to engagement with the clients under his or her assigned Health Home;
• Ability to demonstrate strong written and verbal communication skills through reports, correspondence and presentations;
• Proficiency in word processing, spreadsheet and/or database programs;
• Strong organizational and interpersonal skills; ability to manage competing priorities within a growing unit;
• Bi-lingual English/Spanish strongly preferred in order to best suit the clients who reside in this area; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements – Will require travel throughout the Bronx, as well as to Fortune’s locations in Harlem and Long Island City. Additional travel to clients’ locations when necessary to ensure continued progress of Plan of Care.

Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.


must apply online:

Posted on 12/20/17; CVMHA ID #11691