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Overnight Outreach Workers - Manhattan Outreach Consortium



The Center for Urban Community Services (CUCS) is a national leader in the development of effective housing and service initiatives. As a part of the city funded Manhattan Outreach Consortium (MOC) for the last ten years, CUCS has operated an outreach and housing placement program for people living on the streets of its assigned catchment area, 110th Street to the northern tip of Manhattan; and provided psychiatric and medical services (through its affiliate, Janian Medical Care), staff training, and IT support for all of the MOC programs. MOC is an innovative street outreach and housing placement program for people who are chronically homeless and living on the streets of Manhattan. In addition to CUCS, Breaking Ground operates a MOC outreach program in midtown Manhattan, and Goddard Riverside Community Center serves as the MOC’s lead agency and operates two outreach programs covering the remainder of Manhattan. Since the MOC began in September 2007, it has placed 1750 people into permanent housing, much of that do to CUCS’ very strong outreach, psychiatric, medical, training, and IT staff.

The city recently rebid the outreach contracts for each of the boroughs in the city, and selected CUCS as the winning bidder for Manhattan. The new contract will begin on July 1, 2017. In order to achieve even greater results, the three MOC organizations have agreed to restructure their operations in the following ways: CUCS will serve as the MOC’s lead agency, each of the agencies will provide the overnight and weekend outreach services for their assigned catchment area, and the catchment area boundaries will be adjusted to better align staff resources with the number of homeless people in the area.

Because of this, CUCS will be taking on new MOC leadership and overnight and weekend outreach responsibilities, and therefore adding the following positions to its current operations: a MOC Director; Deputy Director; Housing Analyst; Evening Supervisor; and evening, overnight, and weekend outreach staff.

Overnight Case Manager Sunday-Thursday 11:30pm-7:30am

Responsibilities: The Overnight Outreach Worker will be responsible for responding to 311 calls from the community regarding homeless individuals, checking on clients in weather related emergencies, as well as generally engaging with clients sleeping on the street. They will utilize a harm reduction approach emphasizing meeting clients “where they are at” without judgment or coercion. The Overnight Outreach Worker will work with a diverse range of clients including substance users, people with mental illnesses, and people involved with the criminal justice system. They will work within an interdisciplinary team focusing on moving people off the streets of Upper Manhattan into permanent housing and successfully reintegrating into their communities.

As a 24-hour site, staff must be flexible in working other shifts, in cases of emergency, to maintain an adequate staffing structure at all times.



Must have valid driver’s license
Must be able to work effectively as part of a team.
Relevant experience working with the homeless population preferred.
Computer literacy, especially in regards to Microsoft Excel, Outlook, and Word
Educational requirements include a minimum of a Bachelor’s Degree and 2 years relevant experience, OR, HS Diploma and 4 years experience. For every 30 college credits earned, 1 year of experience may be reduced from the requirement for applicants with HS diplomas.
Applicants with Spanish language proficiency preferred

Please be advised that you must upload your cover letter and resume in one document. Applicants will only be considered for positions they apply for.
CUCS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind


Posted on 12/19/17; CVMHA ID #11681