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Manager of Outreach programs



The Manager of Outreach Programs is responsible for oversight and day to day supervision of a number of programs in the outreach department and Retention in Care Unit which includes: Health

Navigation, Community Health Outreach, HOME and WIN. The Manager of Outreach Programs works closely with other departments and programs such as Member Services (NMO process),

Pharmacy department (TAP team), Integrated Care Teams and External Care Coordination Specialist to support Amida Care members stay in care, resolve bio psychosocial issues, and achieve

optimal health outcomes.


• Oversight of Retention in Care Unit (RICU) which includes Health Navigators and Community Health Outreach Workers (CHOWs). Ensure Health Navigators are clinically managing their

assigned cases in an appropriate fashion. Ensure the CHOWs complete New Member Orientations (NMO) and other duties as assigned and timely.

• Develop and oversee outreach programs to keep Amida Care members engaged in primary medical care and case management; including writing policies, procedures, protocols and client

assessment forms.

• Responsible for the hiring and retention of quality staff and the on-going planning, monitoring, training, coaching, evaluation, and appraisal of staff performance and development to ensure

successful achievement of goals and objectives.

• Develop and manage plan’s Lost to Follow up (LTF) up program to reengage members who meet regulatory lost to follow up standards.

• Provide oversight of Workforce Initiative Network (WIN) program, Better Days program; including program development and implementation, monitoring of referral process, development of

materials and supervision of program coordinator.

• Provide staff and program management of the Homeless Outreach, Management and Empowerment (HOME) Program.

• Develop, monitor, analyze and report on departmental quality measures.

• Develop and update policies and procedures.

• Analyze eligibility reports (including development and implementation of eligibility criteria.



• Bachelor’s degree in Human Services required. Master’s degree preferred.

• Three (3) years’ experience working with those living with HIV in a social service or medical setting; including staff supervision experience.

• Demonstrated knowledge of HIV case management.

• Strong knowledge of Microsoft Office (Word and Excel).
• Demonstrated judgment of safety, boundaries and confidentiality issues.

• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.

• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.


To apply please go to:

Posted on 12/07/17; CVMHA ID #11633