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Assistant Program Director - Crisis Respite Center

Community Access, Inc.


Community Access, Inc. (CA), founded in 1974, is a progressive not-for-profit organization that expands opportunities for people living with mental health concerns to recover from trauma and discrimination through affordable housing, training, advocacy and healing-focused services. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 20 locations and include over 1000 units of supportive housing in three boroughs, the Howie The Harp Advocacy Center, ThriveAtWork, Blueprint Supported Education, East Village Access—a PROS program, and a peer-driven Crisis Respite Center.

We are currently seeking qualified candidates for the position of
to work in a new Crisis Respite Center, located at 315 2nd Avenue, in New York, NY.

This is a full-time position; annual salary is commensurate with experience, plus an excellent benefits package.

Program Overview:
The Crisis Respite Center (CRC), part of Parachute NYC, provides an innovative and unique “hospital diversion” model whereby persons seeking temporary residential respite care can stay in a warm, friendly, safe, and supportive home-like environment where they are taught to use new recovery and relapse prevention skills. This is achieved through 24-hour peer support, self-advocacy education, self-help training, and mutual understanding. The CRC offers people experiencing a psychosis-related crisis with a short-term (one day to two weeks) residential alternative that will allow individuals to maintain daily activities and connect with community-based services and supports, including primary care. The program will provide recovery oriented services incorporating Need Adapted Treatment and Intentional Peer Support. The CRC also operates a warm line providing peer counseling and referral services to individuals in emotional distress. Parachute NYC is an innovative CMS funded pilot project designed to support a continuum of community based services to individuals experiencing a psychosis related crisis, including specially trained mobile crisis teams and Crisis Respite Centers.

Position Overview:
The Assistant Program Director is responsible for supporting the overall administration and the day-to-day operation of the Crisis Respite Center (CRC), and oversight and supervision of the co-located Warm Line. This includes leadership and supervision, policy and procedure development, staff recruitment, training and evaluation, management of physical plant, quality assurance and quality improvement activities, internal and external reporting. The assistant program director provides back-up supervision of the site in the program director’s absence. Additional responsibilities include facilitating the identification, creation and development of services and activities to meet the needs of participants; responsible for ensuring that shifts are staffed for both respite and warm line programs, and for securing emergency coverage, as needed; responsible for creating, supervising, facilitating, and scheduling groups; responsible for overseeing the upkeep and maintenance of all facility issues including cleaning, repairs, coordination with outside vendors, and supervision of maintenance staff, etc.


Qualified candidates must have a masters degree or higher in social work, psychology, rehabilitation counseling or related field, OR licensure/registration as a registered nurse (RNs are encouraged to be masters level or nurse practitioner); minimum of three (3) of management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use, preferred; strong administrative and organizational skills; previous experience working with adults with psychiatric disabilities utilizing the recovery model; a respect for, and high level of comfort around people experiencing psychiatric crisis; commitment to recovery oriented practice, wellness and alternatives approaches to supporting individuals experiencing psychosis; knowledge of and commitment to peer support; must be fingerprinted and cleared by the Office of Mental Health (OMH); bilingual, preferred.


Interested candidates should apply on

Posted on 10/25/17; CVMHA ID #11504