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Performance Improvement Coordinator

The Jewish Board


Under the direction of the Quality Improvement Manager, the Performance Improvement Coordinator is responsible for supporting the agency’s performance management and measurement practices, including project implementation and training of regulatory/oversight deliverables, collaborating with programs in evaluation of practice and outcomes, and developing systems and training staff for improved practice and quality improvement activities/initiatives.


Supports agency’s performance measurement and improvement practices through collaborative work with programs, including facilitating division and program-level use of tools that measure service delivery quality and client outcomes, supporting performance and quality improvement projects, and collaborating with programs to develop processes to address needed corrective actions
Supports the agency’s incident management practices, including managing the electronic incident reporting system, providing agency-wide training around incident reporting and review practices, conducting investigations and case reviews after adverse events and leading incident analysis discussions with programs as needed; assists with the agency’s Incident Review Committee(s)
Coordinates the completion of regulatory mandated projects and supports the use of regulatory systems, organizing training activities as needed
Participates in Quality Improvement projects, including agency-wide case record reviews, client satisfaction surveys, program evaluations and accreditation activities
Supports executive administration, including the Corporate Compliance Officer, Chief of Clinical and Medical Services and Corporate Counsel, in relevant projects


Participates in Quality Improvement projects in collaboration with training and quality outcomes staff to support agency-wide best practice initiatives
Participates in other quality management and quality improvement activities
Other relevant tasks, as assigned



BA preferred with background, experience in related field (i.e. Nursing, CASAC, Public Health, Public Administration, Social Work)
Strong interpersonal and verbal communication skills, ability to engage staff at all levels of responsibility
Superb project management and organizational skill along with an ability to work independently is necessary
Excellent writing, presentation, listening and problem solving skills
Experience in a not-for-profit or social service setting




Please apply via the following link:

Posted on 10/25/17; CVMHA ID #11502