Job Board

See all job listings




Reports To: Network Manager

II. Position Description

CASES is seeking a full time PC Support Technician to support the IS Tech Team with day-to-day operations. Experience with Windows computers in a networked environment is preferred but not essential. The ideal candidate will enjoy troubleshooting, working with a team and also on your own, and helping people with their computer problems. The position offers the opportunity for a broad range of hands-on experience with supporting an organization's technology infrastructure. We are looking for a self-starter able to work in a fast-paced environment. The position is for 35 hours per week. You will be rotating between our Harlem and downtown Brooklyn offices, with regular travel to other borough offices.

Summary of Responsibilities:

Setup, configure, update and move workstations. Troubleshoot problems with computers and network. Work with Tech Team to organize and maintain inventory and system documentation.


● Setup and configure workstations, keep computer inventory up to date.

● Troubleshooting: Monitor IS Helpdesk:

Prioritize/schedule tasks with end-users to address issues in timely fashion;

Document resolution or status of ongoing and completed tasks;

Keep Tech Team updated on progress/status of issues and appraise them of ongoing or recurrent problems;

Follow through with end-users to ensure complete and effective resolution of issues.

● Organization: Work with Tech Team to organize and maintain inventory of parts and equipment. Parts and equipment should be easy to find at 1:00 in the morning while replacing a failed hard drive in a File Server.

● Team support:

Share knowledge with other Tech Team members, particularly helping those who want to learn more;

Keep a clear and open line of communication between all members of the Tech Team and with the IS Unit where appropriate;

Ask for help when needed;

Learn functions and procedures of other team members.

● Proactive suggestions/analysis: How can the Tech Team provide better assistance to Information Services and the organization at large?

● Develop with the Network Manager short (1 month) and long term (3 to 6 month) goals.


Minimum of one year experience working with Windows hardware in a networked environment. Experience working with end users, OS X in Windows network and with MS Office helpful. Office 365 a plus.


Salary: $31,000 per year.

Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.


Please apply through:

Posted on 10/20/17; CVMHA ID #11492