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Community Operations Supervisor
The Fortune Society
Title: Community Operations Supervisor
Reports to: Senior Director of Community Services & Adult Mentoring Program
Status: Full-Time; Regular; Exempt
Location: Riker’s Correctional Facility, Manhattan Detention Center, and LIC
Days/Hours: 35 hours a week
Date Prepared: July 19, 2017
Under the supervision of the Senior Director of Community Services & Adult Mentoring Program,
the Community Operations Supervisor will be responsible for the successful implementation of the ICAN Community Services aspect of the ICAN program and the achievement of all Milestones during the contract period. The supervisor will work out of both Fortune’s office at our main service center in Long Island City, Queens, as well as at Riker’s Island.
Essential Duties and Responsibilities:
• Directly supervise and support ICAN Case Managers and coordinate and track their daily workloads and assignments;
• Work closely with other key staff who will play an important role in implementing the ICAN program, including the Admissions Coordinator, Court Advocate, treatment Services Counselor, and Entitlement Specialist at Fortune’s Single Stop site;
• Support and train Case Managers with specific skill set development;
• Oversee day-to-day operations of the Community Services aspect of the ICAN program;
• Develop, implement, and maintain a strategic operational system that will enhance our programmatic reports and evaluation;
• Review client charts to assure quality and detailed documentation;
• Work with Riker’s Island staff to collaborate with DOC staff and facility structures to connect potential and enrolled ICAN participants with ICAN Community staff;
• Research, evaluate and support the Case Managers in building strong working partnerships both in-jail and community based service provider;
• Support the ICAN staff in developing an extensive base of referral partner agencies that provide the following services in the community: primary health care, substance abuse treatment, mental health treatment, education, employment services, housing, family services, ATI, etc. and continuously seek new resources and opportunities to support the needs of clients;
• Discuss major program developments with the Senior Director and collaborate with EQI staff in developing solutions to programmatic problems or issues that may arise;
• Work closely with the Senior Director and other ICAN staff to ensure successful achievement of all Community Service Milestones, including those related to: Discharge Preparation, Skill-Building Activities, and Community Stabilization;
• Work with the Employment Specialists and Supervisor on the progress of client work placements;
• Ensure that case management work and data is entered accurately and in a timely manner into Fortune’s agency-wide database, CLIMB;
• Ensure that accurate and timely progress reports are submitted to NYC DOC when necessary;
• Together with the Senior Director, coordinate the internal Work Initiative Project & related reports;
• Attend and participate in scheduled staff activities, meetings and training; and
• Perform other related duties as needed.
Manages case managers in the ICAN unit; Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.
• Ability to obtain correctional facility clearance and work within the constraints of facility guidelines which can include lock downs, screening of personal items including food and clothing restrictions, which can be changed at the discretion of the Department of Corrections;
• High school diploma or GED/HSE required. Some degree of higher education preferred;
• At least three years of prior experience in a management/supervisory position;
• Strong working knowledge of the criminal justice system in NYC, especially Riker’s Island correctional facilities;
• Strong administrative and organizational skills;
• Strong facility with basic computer applications, such as Microsoft Word and Excel;
• Strong written, oral, and public speaking skills;
• Bilingual English/Spanish a plus;
• A commitment to working with individuals involved in the criminal justice system;
• Ability to maintain composure and patience in challenging circumstances;
• Ability to motive and inspire and hold direct reports and other team members accountable;
• Excellent team player;
• Flexibility and adaptability to meet the needs of the program;
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.
Travel Requirements - Frequent travel between Riker’s, MDC and Long Island City office. May require travel to our Harlem office.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.
Posted on 07/21/17; CVMHA ID #11258