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Program Analyst

The Fortune Society


Title: Program Analyst
Unit: EQI
Reports to: Senior Director of Evaluation and Quality Improvement
Status: Full-Time; Regular; Exempt
Job Code: M606
Location: LIC
Days/Hours: Monday – Friday 9:00am – 5:00pm
Date Prepared: March 29, 2017

Position Summary:

Under the direct supervision of the Senior Director of Evaluation and Quality Improvement (EQI), the Program Analyst supports Fortune Society's programs through evaluation of data related to service delivery and outcomes. The position engages directly with assigned programs to develop system improvements, using brain-storming, root cause analysis and other tools/techniques to enhance overall operating efficiency and effectiveness of programs and the quality and timeliness of their internal/external reporting capabilities.

Essential Duties and Responsibilities:
• Work with managers of assigned programs to promote a genuine understanding of using data to manage their programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented. Reinforce the importance of all data being entered and reported through the agency's primary database;
• Work with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA) for which they will be responsible for maintaining;
• Conduct routine audits and compliance reviews on programs and make recommendation to management regarding system improvement based on audit/review findings. Follow up on program response and implementation of accepted recommendations;
• Monitor performance of assigned programs and work with program managers to develop corrective action plans as needed. Alert senior management (program and administration) to issues of noncompliance and/or performance shortfalls, ensuring that such issues are addressed in a timely manner;
• Support Development team in obtaining data required to demonstrate Fortune's expertise; create logic models, produce evaluation designs and actual evaluation tools as necessary;
• Act as liaison between program staff and I/T department, translating program needs related to database functionality and reporting. Identify and facilitate staff training needs and requests;
• Evaluate client satisfaction through surveys and focus groups, analyze and report results of work performed and any recommendations to enhance program quality;
• Coordinate with program managers on start-up of new programs and contract/grant renewals, ensuring that key tasks (such as having an appropriate system for data collection and reporting) are clearly defined and monitored for completion;
• Conduct research related to Fortune's programs independently and/or in collaboration with outside academics/researchers and work towards dissemination of results;
• Supervise interns and students who are working on evaluation and research projects; and
• Perform other duties as assigned.

• Bachelor's degree, preferably in public health, human services, criminal justice, sociology or related field, with a strong background in statistical analysis and/or data management. Master's degree a plus;
• A minimum of two years relevant work experience, preferably in a nonprofit social service setting;
• Must be detail oriented with superior analytical skills. Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative;
• Excellent oral and written communication skills coupled with exceptional people skills;
• Understanding of both qualitative and quantitative evaluation methods;
• Must have a thorough knowledge MS Office, including Excel and proficiency in SPSS;
• Experience with quality assurance and/or quality improvement;
• Must be able to take initiative in setting and advancing priorities while being both polite and effective;
• Appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to the Fortune Society’s mission. Relevant life experience is a plus.

Travel Requirements – May require travel to Harlem office.

Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.


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Posted on 05/11/17; CVMHA ID #11003