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Consultant Qualifty Assurance Investigator

Services for the Underserved


Company Overview: As a leading provider of residential and support services to individuals with special needs, Services for the UnderServed provides the resources you need to build on your experience amidst our culture of team support. Ongoing training and attention to your development help to ensure your success. Your achievements and leadership are rewarded by advancement opportunities. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

The Consultant Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, MH, PLWA, OASAS and Veteran’s Divisions based on incidents/special issues.

•Conducts investigations involving consumer/employees in the DD, MH, and PLWA, OASAS, Veteran’s Divisions based on incidents/special issues.
•Responsible for conducting interviews with all parties involved in the incident.
•Completes written investigation reports as per established protocol.
•Must be able to review and analyze various reports to be used in investigations.
•Gathers and submits evidence
•May be called upon to participate in arbitration or court hearings based on investigations.
•Responsible for reviewing external investigations.
•Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
•Responsible for participating in audit reviews in the various facilities.
•Participate on the various incident review committees.
•Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
•Review all preliminary investigations and follow up on missing pertinent information


Skills Required:

•Bachelor’s Degree required however Master’s Degree preferred.
•Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
•Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
•Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
•Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
•Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.


Apply at or email

Posted on 05/09/17; CVMHA ID #10998