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Team Leader - Care Coordination

Puerto Rican Family Institute, Inc.


Puerto Rican Family Institute, Inc. (PRFI), founded in 1960, is a nonprofit, multi-program family-oriented health and human services agency whose primary mission is to prevent family disintegration and enhance the self-sufficiency of the Latino community. PRFI offers a comprehensive array of social and health care services that are culturally and linguistically relevant. Our core services include mental health treatment, crisis intervention, adult and children’s health care coordination, child placement prevention, residential programs for developmentally disabled adults, and Head Start programs. Our programs operate in New York City and in Puerto Rico and are available to clients of all races and ethnic backgrounds.

PRFI is currently seeking individuals who are passionate, detail-oriented, self-reliant, and looking to make a positive impact in our community.

The Team Leader supervises a team of approximately 7-13 Care Coordinators who work with adults with mental illness, chronic medical issues, substance abuse, HIV/AIDS as well as other issues in all five boroughs of NYC. The Team Leader provides supervision and quality assurance to the program and oversees the appropriate provision of services to clients.

Responsibilities include but are not limited to:

• Supervises a team of Care Coordinators and/or Team Leaders in compliance with NYSDOH and NYSOMH, OMIG, Health Home and agency guidelines.

• Supervises Case Coordinators regarding but not limited to client services, chart audits and documentation, maintenance of an electronic health record, agency policies and procedures, and work performance in accordance with NYSDOH, NYSOMH, OMIG, Health Home and agency guidelines.

• Works with Case Coordinators and providers to assess clients’ needs and goals, and ensure service plans are developed that include client’s strategies and objectives to address their identified needs.

• Oversees that coordination and contact with all service providers and support systems is maintained including but not limited to psychiatrists, therapists, state and local hospitals, community residences, court systems, family members, primary care providers, MICA programs, and educational/vocational service providers.

• Supervises the identification of individuals appropriate for Health Home services and their enrollment process into the program.

• Supervises the delivery of services, including the provision of service dollars, crisis intervention, care coordination, and all needed referrals to support each client’s health and success in the community.

• Monitors client participation and satisfaction with services and advising and advocating for clients and staff to assist with overcoming difficulties related to service delivery.

• Supervises the provision of services to clients under court mandate (AOT).

• Supervises the search for missing clients in the community following the lost to contact protocol.

• Supervises the provision of clients gaining access to fiscal resources including but not limited to public assistance, scholarships, Medicaid, food stamps, unemployment, educational services, etc.

• Supervises the provision of services that prevent or resolve crisis in order to prevent unnecessary use of emergency rooms and/or in-patient services, and assuring crisis intervention services 24 hours a day, 7 days per week.

• Ensures all required documentation relating to service delivery for each client meets NYSDOH, NYSOMH, OMIG, Health Home, and agency guidelines.

• Supervises the maintenance of an electronic health record for each client in accordance with NYSDOH, NYSOMH, OMIG, Health Home, and agency guidelines.

• Ensures direct line staff are meeting minimum quality requirements with regards to levels of service, signed consent forms, lost to contact clients, and documentation.

• Follows chain of command to present any concerns or grievances.

• Seeks guidance and consults with supervisor regarding client or administrative issues.

• Completes all administrative tasks as needed.

• Participates in an evaluation as requested.

• Writes evaluations for supervisees as needed.

• Provides periodic progress reports and client data as required.

• Monitors Case Coordinators’ compliance with administrative tasks: statistical reports, levels of service, weekly activity reports, progress notes, and agency policies and procedures.

• Adheres to agency policies and procedures as documented in the Employee Handbook.

• Participates in agency events and functions when required.

• Other duties as determined by management.


The ideal candidate will have a Master’s degree in a related field and a minimum of 4 years’ experience, 2 years in a supervisory capacity; or an equivalent combination of education and experience. Knowledge of NYSDOH, NYSOMH, OMIG, Health Homes, Managed Care Organizations, and Evidence Based Practices is necessary. The candidate will have the ability to effectively present information and respond to questions from managers, employees, and clients. Strong time management and communications skills are essential. Strong organizational and supervisory skills required. Bilingual preferred.

All candidates must be able to meet state-mandated clearance requirements including:
• Current physical examination
• DOI & DOE Fingerprints (If working UPK)
• Central State Registry Clearance

Staff must be available for a 24 hour on call service on a rotating basis.


PRFI offers a competitive salary and a comprehensive benefits package.


For consideration:
Please submit your resume and cover letter:

Attn: Human Resources,

Be sure to include the title of the position you are interested in.

NO PHONE CALLS. Only those candidates selected for an interview will be contacted.

The Puerto Rican Family Institute is an equal opportunity employer.

Posted on 04/26/17; CVMHA ID #10963