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Program Associate - CIRT Team



Reports to: Team Leader (Court-based Intervention & Resource Team)

Overview: The Manhattan Court-based Intervention Resource Team (CIRT) provides alternative to detention (ATD) and alternative to incarceration (ATI) services to youth and adults with mental health problems, serious mental illness, and co-occurring substance use disorders diverted in the Manhattan Criminal and Supreme Courts. CIRT community clinical, case management and rehabilitation services support participants to successfully exit the justice system and engage in recovery and progress towards self-sufficiency. The program associate is responsible for performing functions related to program data, monthly program reports, administrative contact with defense attorneys, and overall administrative support work to ensure program data is up to date and available for monthly billing and oversight of staff productivity and program outcomes. The program associate will have frequent and regular contact with program staff and will work as an integral part of the team that consists of program director, team Leader, court-based social workers, CASAC, LPN, social worker, peer specialist, and a part-time psychiatrist. The program associate is also responsible for the supervision of the receptionist.


· Upload referral information from NYC Department of Correction (DOC) portal into the program’s Salesforce database

· Identify eligible defendants based on CIRT program’s eligibility criteria and ensure attorneys are consented for consent so program can screen and assess eligible defendants

· Prioritize procedures to contact attorneys based on next scheduled court dates and intake charge Assign court liaison specialists to referrals to ensure all cases are screened and assessed in a timely manner and CIRT is able to advocate at earliest point in legal proceedings

· Complete data entry of relevant demographic and legal information in databases to ensure accurate and real time availability of information about status of cases Conduct re-arrest checks and notify staff about participant status to ensure timely notification of judges

· Complete database quality assurance audits to ensure program data is entered according to program standards and timeline

· Deliver services in compliance with local, state and federal confidentiality regulations and standards

· Respond to calls about CIRT services from family members, advocates and community providers and transfer information to relevant staff

· Provide culturally-competent services in accordance with CASES policies

· Perform duties in compliance with CASES’ policies and procedures Makes reminder calls for court appearances and supervision visits as requested by the Director and social work supervisor;

· Perform data entry to enroll participants in database including demographic information, enter attendance and other program information into the database as needed, ensuring accuracy;

· Run demographic reports and retrieve other program data from databases for reporting purposes using excel pivot tables; Create participant charts and file progress notes, service plans, and all charting documentation

· Generate program data needed for monthly billing reports and ensure its accuracy;

· Manage CIRT petty cash accounts;

· Order office supplies;

· Complete Diligent Search on program participants

· Assist with program operational logistics as needed;

· Complete re-arrest checks using the CRIMS system, enter re-arrest in Salesforce and provide quarterly data to Strategic Planning and Analysis unit;

· Supervise the receptionist including ensuring the smooth operations of the reception area;

· Ensure receptionist receives about training, supervision and coaching related to main reception duties;

· Provide coverage for reception area as needed and complete administrative duties specific to greeting participants and guest, responding to phone calls and managing correspondence;

· Maintains confidentiality in accordance with program, local, state and federal confidentiality regulations

· Any other duties as required by supervisory staff


· BA/BS degree or high school degree with 7 years related work experience;

· Prior related administrative experience;

· Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with program participants, criminal justice partners and staff;

· Excellent diplomacy, poise and social skills to deal with individuals facing a range of problems including mental illness, substance abuse, trauma, homelessness and unemployment;

· Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment;

· Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion;

· Ability to create and maintain well-organized administrative and operational systems;

· Knowledge and proficiency of Salesforce, MS Word, Excel, PowerPoint, and possess a willingness to learn new programs as needed;

· Good sense of humor;

· Interest in working with people with treatment and social service needs involved in the justice system;

· Spanish speaking a plus.

Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.


Please apply through:

Posted on 04/17/17; CVMHA ID #10930