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Case Manager

Services for the UnderServed


Company Overview: We envision a city where everyone has a roof over their head, is healthy, productive and can enjoy the social connections that create a life of purpose. Founded in 1978, Services for the UnderServed (SUS) works with more than 25,000 individuals and families to create pathways to rich and productive lives by offering housing, employment, skills-building, treatment and rehabilitation. By delivering high quality services that address the complex circumstances of each person, we transform lives, improve neighborhoods and boost future generations. With a staff of 2,000, SUS is supported by various local, state and federal government agencies as well as foundations, corporations and individuals donors. Providing close to $200 Million in services, SUS is headquartered in New York City and operates its programs and services throughout the 5 boroughs.

Position Summary:

The Case Manager ensures the best quality of care and services for program consumers in the Mental Health Division.

•Provide case management to assigned caseload.
•Develop and monitor individual service plans in conjunction with agency consumers.
•Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up.
•Assist agency consumers with problem solving and crisis intervention.
•Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary.
•Act as advocate for consumer as appropriate; encourage and support self- advocacy.
•Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
•Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH.
•Supportive counseling to agency consumers as needed.
•Regular home visits and hospital visits, as necessary.
•Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care.
•Documentation of all services in compliance with agency standards
•Assist with moves with consumers and staff; also include lifting, packing and cleaning
•Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
•Liaison to community based services and groups including civic, social service government, and business organizations.
•Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
•Adhere to on call beeper/cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action.


•Master’s Degree in Human Services or related field required
•CASACT or CASAC preferred
•Two years experience with individuals with mental illness, substance abuse issues and/or a history of homelessness required
•Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System
•Bilingual English/Spanish preferred
•Valid NYS driver’s license preferred


Christine Alicea, Recruiter:

Posted on 03/28/17; CVMHA ID #10879