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Program Assistant - Arraignment Team



Reports to: Arraignment Supervisor

Overview: CASES seeks a Program Assistant to provide a wide range of clerical and administrative duties to support program operations of both Manhattan Supervised Release and Manhattan START. Manhattan Supervised Release provides bail supervision services to individuals arrested in Manhattan for misdemeanors and non-violent felonies. Manhattan START is an alternative to incarceration program that serves individuals arrested on misdemeanor charges. The Program Assistant works to ensure smooth and effective operational functioning and communication with criminal justice personnel, other departments, and staff. This position offers an opportunity to gain program administrative experience, as well as broad exposure to behavioral health programming at the intersection with the criminal justice system. This position is located primarily in Manhattan Criminal Court.


· Provide administrative and clerical assistance as assigned by the Arraignment Supervisor,

· Ensure accurate data entry to enroll participants in CASES programs, including legal information, demographic information, entering appointment attendance and other program information into the database as needed,

· Prepare and complete compliance documentation, court updates, and non-compliance reports needed for the District Attorney’s Alternative Sentencing Office, judges, and the Criminal and Supreme Court Compliance and All-Purpose Parts, within required time tables;

· Complete re-arrest checks and provide quarterly data to Strategic Planning and Analysis unit;

· Manage referral inquiries on cases that are referred within arraignment and post- arraignment, which includes checking eligibility criteria and forwarding pertinent info to all parties;

· Receive and screen telephone calls and answer program inquires via phone, email or mail

· Provide triage support and direct assistance to program participants as needed;

· Complete database quality assurance audits to ensure program data is entered according to program standards and timeliness;

· Generate program data needed for monthly/weekly reports and ensure its accuracy;

· Act as program petty cash custodian and manage petty cash accounts;

· Assist with program operational logistics as needed;

· Provide specific administrative and program support to other members of Court Operations as needed, including scheduling meetings, assisting in set-up and preparation for special events, literature search, photocopying, generating orders of supplies, and compiling materials;

· Maintain confidentiality in accordance with program, local, state and federal confidentiality regulations;

· Provide culturally competent services in accordance with CASES policies and practice, and

· Complete any other duties as required by the Arraignment Supervisor and supervisory staff.


· BA/BS degree or high school degree with 7 years related work experience;

· Prior related administrative experience;

· Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with program participants, criminal justice partners and staff;

· Excellent diplomacy, poise and social skills to deal with individuals facing a range of problems including mental illness, substance abuse, trauma, homelessness and unemployment;

· Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment;

· Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion;

· Ability to create and maintain well-organized administrative and operational systems;

· Knowledge and proficiency of MS Word, Excel, PowerPoint, Outlook, and possess a willingness to learn new programs as needed;

· Interest in working with people with treatment and social service needs involved in the justice system;

· Spanish speaking a plus.


$35,000 a year, full-time 35-hour week, with excellent benefits.

Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.


Please apply through:

Posted on 03/08/17; CVMHA ID #10802